REFUND AND RETURN POLICY

At Brandnex, we value your trust and aim to provide you with high-quality products. However, if you are not completely satisfied with your purchase, we’re here to help.

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1. Return Eligibility

You may request a return or exchange if:

• The product you received is damaged, defective, or incorrect.

• You contact us within 3 days of receiving your order.

• The product is unused, unwashed, and in its original packaging with all tags attached.

Note: We do not accept returns for products damaged due to misuse or after use.

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2. Non-Returnable Items

The following items are not eligible for return or refund:

• Items on sale or clearance

• Personal use items (e.g., undergarments, cosmetics, etc.)

• Products without original packaging/tags

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3. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 7 working days.

• Refunds will be made via the original payment method or store credit, depending on your preference.

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4. Exchange Policy

We offer product exchanges if:

• The item is in stock

• Your return request meets the eligibility criteria

In case the product is out of stock, you can choose another item or receive store credit.

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5. Return Shipping

• If the return is due to our mistake (wrong or damaged product), we will bear the return shipping cost.

• If the return is due to a change of mind or size issue, customer will bear the shipping cost.

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6. How to Request a Return

To initiate a return or refund, please contact our support team:

📧 Email: [Your Email Address]
📱 WhatsApp / Phone: [Your Contact Number]
📦 Mention your Order Number, product name, and reason for return.

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7. Cancellations

Orders can only be cancelled before they are shipped. Once shipped, standard return policy will apply.